top of page

Privacy policy

Last updated: August 2026

Hambleden Marina respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you use our website or register your interest in a mooring at Hambleden Marina.

1. Who we are

Hambleden Marina operates the Hambleden Marina website and is responsible for the personal information collected through it.

For the purposes of UK data protection law, Hambleden Marina is the data controller of the personal information described in this policy.
 

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
 

Hambleden Marina
Mill End, Henley on Thames, RG9 3AY

Email: info@hambledenmarina.co.uk
Telephone: 01491 571 316

2. Information we collect

We do not take or process payments through our website.

The main personal information we collect through the website is information you choose to provide when registering your interest in a mooring.
 

Depending on the information requested on the form, this may include:

  • your name;

  • your email address;

  • your telephone number;

  • information about your boat or the type of mooring you require; and

  • any additional information you choose to provide in your enquiry.
     

We ask that you do not provide sensitive personal information through the mooring enquiry form unless it is specifically required.

3. How we use your information

We use the information you provide to:

  • respond to your enquiry;

  • register and manage your interest in a mooring;

  • contact you regarding current or future mooring availability;

  • understand your mooring requirements;

  • maintain appropriate records of enquiries; and

  • manage and improve our marina services.
     

We will not use the information submitted through the mooring-interest form for unrelated purposes without an appropriate legal basis.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Where you register your interest in a mooring, we generally process your information because it is necessary for our legitimate interests in responding to enquiries, managing requests for moorings and operating Hambleden Marina effectively.

Where your enquiry may lead to an agreement for a mooring, we may also process your information where necessary to take steps at your request before entering into a contract.

5. Payments

Hambleden Marina does not collect, store or process payment card or banking details through this website.

If you subsequently arrange a mooring or another service with us, any payment arrangements will be handled separately from the website.

6. Sharing your information

We do not sell your personal information.

​

We may share information with trusted service providers where this is necessary to operate our website, manage our enquiries or provide our services. For example, this may include our website hosting, email or IT service providers.

​

These organisations are only permitted to use personal information as necessary to provide services to us and must handle it appropriately.

​

We may also disclose personal information where required to do so by law or where necessary to establish, exercise or defend our legal rights.

7. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

Information submitted when registering an interest in a mooring will normally be retained while your interest remains relevant and for an appropriate period afterwards for administrative and record-keeping purposes.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. Cookies and website information

Our website may use cookies or similar technologies that are necessary for the website to operate correctly.

If we use non-essential cookies, such as analytics or advertising cookies, we will provide appropriate information and, where required, ask for your consent before these cookies are used.
 

You can control cookies through your browser settings and, where available, through the cookie preferences provided on our website.

10. Links to other websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

11. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how your information is used in certain circumstances;

  • object to certain uses of your personal information; and

  • request the transfer of your personal information where the relevant legal requirements apply.
     

You have the right to object to our processing of your personal information where we rely on legitimate interests as our lawful basis.

If you would like to exercise any of these rights, please contact us using the details above.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the independent authority responsible for upholding information rights in the UK.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, our services or applicable law.

Any updated version will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.

bottom of page